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Screen cracked in heat on charge2

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‎08-18-2019 03:54 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-18-2019 03:54 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Hi!

I am currently on holidays and my screen appears to have a hairline crack on the inner part of the screen. The surface is not damaged. It didn't hit off anything, it appears to have happened in the heat yesterday. Today, two smaller cracks are appearing off the main one. Is it still safe to wear? It is syncing to my Samsung A50 no problem. How do I get it repaired?

Thanks,

Natalie 

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‎08-18-2019 18:12

‎08-18-2019 18:12

Hello @NatalieNoone welcome to the Community Forums!

 

I appreciate the information that was provided in your post, sorry for the inconvenience experienced with the screen of your Charge 2. I was informed by our Customer Support team that they already provided you with assistance regarding this situation, therefore, I suggest you to get in touch with them if you have any additional questions about the information that was shared. 

 

In the meantime, let me know if you have any additional questions.

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