Screen cracked in heat

[Gkrein]

Fitbit charge 2 is a new band. My daughter and I upgraded to charge 2. Bought them in December. We're in Jamaica for a week February, doing nothing but walking the beach. Mine was fine in the morning when I was done walking my 10000 steps my screen was cracked down the center and along the bottom. My daughter woke up the next morning and hers was also cracked the same way. We didn't do anything but walk the beach. 

Moderator edit: updated subject for clarity

[Hazeltomo]

I feel your pain - been there and on second Fitbit but that has another cracked screen but they will not replace this clearly faulty product- how do the get away with it - that’s what I would like to know
Good look all

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[fitlybit24113]

This happend to me i woke up and the crack was there i might call customer support!

[fitlybit24113]

Thanks for the good advice

[Nunno]

I would and also attack them from twitter.

Regards
Mark
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[Gadger71]

Both mine and my wife's Charge 2's cracked within an hour of each others whilst on holiday. Relaxing on a sun lounger.

I've voted with my feet, and won't buy another fitbit, because of their inability to admit it is a design fault with the product. 

PS. I am a Mechanical Design Engineer Fitbit, your product needs looking at. 

[NannyO63]

The more this post goes on the more angry I get that Fitbit will not acknowledge there is a fault. Disgusting customer relations 😡🤬

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[NannyO63]

Makes me sooooo angry.

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[NannyO63]

Don’t expect any success. Just fob u off . They will lose soooo many potential customers. Shocking after care 🤬🤬🤬

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[fitlybit24113]

Oh for me they replaced it instantly and I’m quite happy with them!

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[Industricon]

I have 2 Fitbits... Both done the same at the same time... Where Did anyone get with this? 

[Nunno]

I contacted fitbit customer care on twitter and they were grea. They
arranged a replacement.
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[SunsetRunner]

I had then replace it twice under warranty. The second time they told me
they wouldn't be doing it again and gave me a coupon for a percentage off a
new one. My third charge 2 also cracked. I won't be buying fitbit brand
again. They don't take pride in their products and also don't respect their
customers.

[NannyO63]

Unbelievable that people are still having this issue and they are still NOT doing anything abt it. Shame on you Fitbit 

[Hazeltomo]

Absolutely disgraceful and it makes me so angry to hear this is still happening. About time they faced facts and do the right thing.

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[NannyO63]

Totally agree. I gave up arguing with them and now the strap has broken and so is now Completely useless 🤬🤬

[fitlybit24113]

Hi so my experience was this happens to my Fitbit in the nighttime so when
I woke up I thought someone broke it!! Just use the live chat on customer
support and they will get you a new one! Mine wasn't even in warranty but
they still have me a new one for free!!

[NannyO63]

live chat where? I contacted them numerous times and they were very blunt to the point that no.. they could do nothing other than a voucher for 10% off a new one if I remember correctly 

[fitlybit24113]

Oh well in Australia we have a live chat option

[engleew]

I have 3 Charge 2s with cracked screens now and I'm wearing a 4th.  It is crappy that they break with sun and heat exposure but it is a great product.  I have many bands and I like the lifestyle change it has brought.  So, until I can afford the Garmin high end product, I will keep breaking Charge 2s. 

[Flossie88]

we now have 4 charge 2 with cracked screens. My hubbys went first ,we had a blazing row as I said he was careless, Lo and behold a few days later a crack appeared on mine.Fit bit replaced them.

after just over a year the same thing happened again. This time fit bit are choosing not to answer emails because of Covid so we are using them with cracked screens.

Judging by the number of people commenting on here ,this is clearly an Fitbit issue that they should be fixing as they are not cheap and not fit for purpose. 

Come on Fitbit,accept there is a problem and put it right!