Screen dim on Charge 3

[Littlun1]

All of the sudden my screen is dim, very hard to read. I have tried everything I know to correct the problem...any ideas????

Moderator edit: subject for clarity 

[JHOBAICHAN]

I have the same problem.  My Charge 3 is not in sleep mode.  The setting is at Normal.  I've tried Auto as well.  The screen remains dim and is difficult to see indoors/outdoors. 

[JHOBAICHAN]

I checked the sleep mode.  I followed your instructions.  I regret to say it did not resolve the problem.  The screen still appears dim.

[BYFLY]

I finally fixed my dim screen problem by: holding the button until I saw DND. Flipping the screen down past Sleep to Screen Wake, I noted the Screen Wake icon was in the block mode. Touching the icon cause my screen to brighten up.

Sent from Mail for Windows 10

[BYFLY]

Try unblocking the Screen Wake setting BELOW the Sleep setting

Get Outlook for iOS

[k-l-t]

Same. I can’t even see the clockface and have to go in a dark room, wait for my eyes to adjust just to try to navigate through settings-

[USAFA82]

My Charge 3 wasn't in sleep mode. What's interesting is that if I do put it in sleep mode and then go to the Brightness setting and change it to Normal, it gets much brighter. However, then the Screen Wake feature doesn't work....sigh. I took it back out of Sleep Mode, which made it dimmer despite the Brightness setting being on Normal. 

I think after almost six years I'm done with Fitbit and am looking elsewhere. I've only had this Charge 3 for a little over two years. If it's a bad firmware update, then it should have been fixed by now. If it's just crappy hardware and "planned obsolescence" forcing us to buy a new Fitbit every couple of years, I'm hopping off this train and going with another company. It's too bad because I really love the app and the community.

[MilamCTusc]

Worked for about 4 seconds. 

Moderator Edit: All-caps

[LS715]

After press the button only shown the lock sign ?  Hardly read what is there to suggest ! 

[AndreaFitbit · Accepted solution]

Hi everyone. Thanks for trying to troubleshoot the issue with your Charge 3 as suggested here. 

At this moment, the limits of what we can do for you here on the public community forums have been reached. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

This thread is now closed. If you have a different problem, find a similar thread or post it in a new thread.