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Screen keeps cycling even though I’m not touching the button

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‎11-26-2019 15:05 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-26-2019 15:05 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

My screen keeps cycling even though I’m not touching the button. I’ve tried restarting the device by plugging it in and holding the button, but it hasn’t worked. It is pretty much useless at this point because it won’t stop cycling. 

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‎11-28-2019 06:29

‎11-28-2019 06:29

@rileyroy95 Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 cycling through the menu and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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