10-14-2018
17:31
- last edited on
11-17-2020
15:06
by
MatthewFitbit
10-14-2018
17:31
- last edited on
11-17-2020
15:06
by
MatthewFitbit
After downloading the new firmware for the Charge 3 my screen no longer wakes when rotating my wrist. I either have to double tap the screen or press the side button to wake the screen. Holding the side button in no longer takes me to a menu either. The device just vibrates 3 times when the side button is held. I restarted the device and continue to have the issues.
Any recommendations?
Answered! Go to the Best Answer.
04-16-2021 05:15
04-16-2021 05:15
@lindalucy It's great to see you around!
You can also restart your Charge 3 by opening the Settings App on it > then tap About > Reboot device. For more information, check here:
How do I restart my Fitbit device?
Hope this helps.
04-16-2021 11:40
04-16-2021 11:40
04-19-2021 08:22
04-19-2021 08:22
@lindalucy, It's great to know that it worked for you!
Hope you can continue tracking towards your fitness goals!
Have a great day!
10-31-2021 12:43
10-31-2021 12:43
It’s annoying that this happens by accident, on my case I accidentally squeezes the side buttons when putting the Charge 3 on to charge and didn’t realise but this had put it onto DND/sleep mode and turned off the screen wake.