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Screen of the Charge 3 not responding

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‎07-31-2020 00:14 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎07-31-2020 00:14 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

Im having the blank screen again it dead. I just spent 30 minutes trying to reset it per instructions which worked last 2-3 times..... It's know issue why doesn't fit bit fix it! I feel like either it's because there isn't a good press the side or the button thinks it's being tapped while I hold it (vibrates multiple times) what is the deal it used to work great before the firmware updates.... Does fit sabotage older models? Idk but I'm tired of messing with it.... Fit bit is utter junk..... It syncs and works and shows data on my phone, but the screen is dead! This has happened a few times since updates specifically the one where it gave the clock face options! I'm not buying another fit bit if they sabotage them via updates and can't fix or support what they sell

 

 


Moderator edit: subject updated for clarity

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‎07-31-2020 01:57

‎07-31-2020 01:57

I think vitbit compani is abandoning us' we have to help each other who has a solution or not '2 mobile phone and 1 fitbit black from 08/07/2020 nothing yet' * I do not have that fitbit but it only indicates calories ,, weird now from my daughter 2 fitbit that are still to read but do not synchronize, just some steps yes and calories'. It is not helpful to me 'and that on 2 mobile' * update is not good because half a year ago also problems that he does not synchronize everything 'I don't know what we can do' greetings

 

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‎07-31-2020 11:34

‎07-31-2020 11:34

Hello @Stevedoyle @Angellina, and welcome to the Fitbit Community forums. 

 

Thank you for all the feedback you've provided, for all the details you've shared about the screen of the Charge 3 that is not responding the steps that you already tried. 

 

@Stevedoyle, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

@Angellina, I've sent your information to the Customer Support team as well, but was informed that you already have a case created or that you already got in touch with them.

 

Keep me posted. 

 

Let me know about te outcome. 

Davide | Italian and English Community Moderator, Fitbit


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