Screen on Charge 3 is dark

[PhotogBetty]

My Fitbit is fully charged, but the screen is very dim.  Help!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @PhotogBetty.

I am sorry to hear your Charge 3 screen is very dim. Thanks for the details shared, I understand how you are feeling and I am here to help. I recommend trying to change the brightness setting on your Charge 3: go to Settings > Brightness and change to Auto or On. Please also confirm that you don't have "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. For more information, see How do I navigate my Fitbit device's screen?

I also recommend restarting your tracker: How do I restart my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know how it goes, I'll be around. 

[JoeDane]

Mine is dark also. Can not change brightness on phone app!?

[LiliyaFitbit]

Welcome to the Fitbit Community, @JoeDane.

I am sorry to hear you're experiencing the same issue with your device. At this time you can't change the brightness on the phone app. I would like to confirm if you've tried the troubleshooting instructions from this post?

Looking forward to hearing back from you.