Screen on Charge 3 too dim, how do I change brightness?

[Deciduous33]

The screen on my Fitbit Charge 3 has suddenly become too dim to see.  I have tried rebooting by pressing and holding for eight seconds while device plugged in.  I get a clear smiley face but display is still dim.  I have changed the clock face but it’s still dim. I have looked at instructions and tried to change the brightness but can’t see how.  Please tell me exactly how to change the brightness please.  Many thanks.

[EstuardoFitbit]

Hi @Deciduous33, it is nice to see you around. 

I'm sorry to hear that you're experiencing issues with the brightness on your Fitbit Charge 3, and thank you for the steeps you have already tried. To adjust the brightness on your device, please follow the steps below:

1. Swipe left from the clock face on your Charge 3.
2. Tap on the Settings icon.
3. Swipe up to see the full list of settings.
4. The firs option should be Brightness.
5. Tap on it in order to change it between modes 

As a personal recommendation, I would suggest getting the device in the darkest room possible as this can improve the way you see the screen, even if it's just a little bit.

[teenmist15]

I have this same issue and no matter the brightness level it's still not visable even in a pitch black room. From what I hear fitbit did an update that screwed up many devices, was this their way of making people buy new ones? I'm not buying another fitbit product ever. 

[Judeluber31 · Accepted solution]

Thank you ..I can't try this solution as the screen is completely black so I can't see it to move thru the steps. Is there a way I can adjust the brightness from the app? 

[teenmist15]

I've tried over and over and never been able to find a way. 

[EstuardoFitbit]

Hi @Judeluber31 @teenmist15,tank you for join in the community and for your participation on this thread.

I'm sorry to hear our products doesn't meet your expectation and that you are not able to get your issue solved by the steps mention before. To continue helping you guys, I would like to know if you have already try to restart your devices in the that is describe here. 

[Deciduous33]

Hello, thanks for this answer.  I could barely see my screen but I swiped left then swiped up and tapped the screen.  Somehow, I found screen wake, tapped on it and a light bulb symbol came on.  Now I can see the details on my screen, thanks.

[teenmist15]

I tried restarting and changing the clock face. Nothing has helped.

[libhastings]

BRIGHTNESS DISPLAY. Instead of having Bright, Auto and Dim options, how about Really Bright, Auto and Dim?

I understand that the brighter the display, the faster it will use your battery. However, instead of only having to recharge once a week, I would prefer to recharge every 3-4 days and to be able to ACTUALLY see my screen.

I have done everything to try and fix this issue.

I have rebooted the watch. 
I have gone to screen wake, and checked that light bulb symbol is on.
I have gone into Settings > Brightness. On Auto it actually did brighten after a second, and I thought great. But when I go back to looking at the WATCH/time normally, it's dull again, unless I'm in a dark room, which is no good during the day.

WHAT HAVE YOU DONE? PLEASE GIVE US THE OPTION TO HAVE A REALLY BRIGHT SCREEN.

[teenmist15]

Please reply and address everyone's concerns.  I had my first fitbit for 3 years and the screen never darkened, I upgraded just because I wanted the newer model. It appears the company decided the product was made well and they had to find a way to fix that. There is no reason for the display to die this quickly, it's not a screen on all day, only when we click a button.