Screen showing white streaks

[Magda82]

I have fitbit charge 3. From yesterday my screen is blurry.White streaks go from top to bottom.I have a problem with swiping thru the sceeen.I have restarted it .Its still as it was. I purchased fitbit charge 3 last year in November.Never had pronlems with it.Please help

Moderator edit: Clarified subject and Format

[SunsetRunner]

My Charge 3 has white and grey stripes on the screen. I've tried a restart and I've changed clock faces. This is less than 2 months old. What gives, and more importantly, what do I do?

[SunsetRunner]

Start an online chat with customer support.  They quickly determined that I needed a replacement and within minutes I received my confirmation email that I will receive it in 5-7 days.

[Rnash73]

My Fitbit is doing the same thing. 

[Mollymae19]

you must have bought yours recently.  I bought mine in February and they are steadfastly refusing a replacement under warranty. 18 days without a working tracker - their fault. Disgusted with them. Customer service my backside. 

Moderator edit: format

[Rnash73]

In fact I bought mine March 4, 2019.  With only a 45 day warranty I'm out $150.  Even the extended warranty only covers accidental damage.  This problem is a defect.  So frustrating. 

[MicAnnPhoto]

I’m having the same problem...just thought it was because the battery got low. Did everything including reboot and full charge.  I thing happened to it, just appeared. Help. 

[newbluemoon]

I am having the same issue--vertical streaks in the display of my charge 3.  I tried a reset, and it still has a very streaky display. I could almost live with that, but it's difficult to read in bright light. 

I purchased my fitbit from the Navy PX in my area, this spring.  Is there a way to get it repaired or replaced?

Thanks for your help!

newbluemoon

[MicAnnPhoto]

I contacted Fitbit and tried everything. Still streaks. They ended up
sending me a new face because it was still under warranty.
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Sent from Gmail Mobile

[Rnash73]

They did the same for me. It was actually pretty easy.

Sent from my iPhone

[MicAnnPhoto]

Oh good! Not sure how I feel about buying Fitbit in the future though if
this clearly seems to be a common problem. Smh
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Sent from Gmail Mobile

[kebouser]

Tried all the hints to correct the issues but to no avail.  Customer Service should post the real solution and customer service support number in this thread.

[SunsetRunner]

As of yet- I’ve not received any assistance on this forum. It sounds to me
like what we have is a known problem and the company doesn’t care to
address it.

That’s my experience.
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Moderator edit: personal info removed

[AndrewFrost89]

Hi Laurent, I have done every type of reboot possible on my Fitbit but the screen is fading more and more everyday - almost impossible to see now. I received the Fitbit as a gift in Canada at Christmas. I live in Dubai. Any suggestions on what I can do to fix this, or is it a lost cause?

thank you

[magraith]

Hi my current charge 3 is a replacement of one i got for Christmas which developed this blurry screen with white streaks problem within a few weeks of its acquisition. Now, 7 months later my replacement  has developed the same issue, as of Friday. I had noticed a narrow horizontal negative streak, where the screen could not draw, for a few weeks. then suddenly the whole screen is blurry with white streaks, it's more difficult to swipe the screen to different pages, and the battery wears down more quickly.

[Mollymae19]

So my replacement will probably be useless too. So disappointed.

[MicAnnPhoto]

I can't believe this is so common. When I need to replace I'll be looking
at other brands.

Moderator edit: personal info removed

[1JMK]

Using my FitBit Charge 3 on travel & no charger with me. Battery runs out on day 7. Back at home on day 9 and I connect to charger and gave it a full charge. Restart and I now I have grey streaks top to bottom; hard to read the display; swiping between menus has become a little dodgy too.

Did reset (from settings menu), did reboot (8 sec press & hold whilst in charger); cannot seem to perform 15 sec press-n-hold reboot as device wakes up and just does the 8 second reboot process.

** Washed with fresh water, dried and some 3 hours later screen was back to normal ** 

😀

[Kjohnson0510]

I just started having this same issue today. I bought my Charge 3 Dec 2018. It seems it was a bad lot. Hopefully Fitbit can rectify this. 

[Mollymae19]

They replaced mine - eventually - and it's been great since.

[medavis68]

I have had the exact same problems.  I also have tried to restart mine with no success.  I bought mine in August of last year.  Everyone I have discussed it with believes there are probably some faulty LEDs.

The other issue is that since the white streaks began I cannot swipe between screens without trying several times without success

This is very frustrating since I have had problems with two Versas as well.  The first Versa was replaced free of charge as a warranty issue.  The second had the same exact problems, screen will not come on although the watch has power (heart rate lights are on).  Reliability seems to be a big issue with the more sophisticated models.  It makes me consider whether I should move to Apple now that their prices are much more reasonable.