Secondhand Charge 3 not connecting to iPhone 11

[becky-1234]

Hi there,

I’ve tried almost every combination of tricks to sort this problem out however I’ve had no luck. 

the fitbit app isn’t able to find my charge 3 and it isn’t registering in my phone’s bluetooth (in settings). 

I’ve read there have been a multitude of problems with the charge 3 as of late but i’m hoping i can get this fixed. 

many thanks,

becky 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@becky-1234 Welcome to the Community.

Let me help you with your Charge 3 not syncing with your iPhone and thank you for troubleshooting this issue. The link is handled by the Fitbit app. You also don't specify which troubleshoots you tried so I suggest you clear the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.