help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

See my Fitbit data on a new phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2020 05:17 - last edited on ‎09-30-2020 20:34 by

‎09-29-2020 05:17 - last edited on ‎09-30-2020 20:34 by

I've got a new phone, but I'm not able to transfer my old data to the new one.

And I've got a heck of new functions in my Charge that I don't need. Just want steps, heartrate, distance and battery level (wich was on before. Can anyone help me out please ? 🙂

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-29-2020 10:46

‎09-29-2020 10:46

Your data permanently resides in the Fitbit database, not on your phone.  On your new phone, download the Fitbit app, log in with the same Fitbit ID/email as you were using before, and it should access your data from the Fitbit cloud.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎09-30-2020 05:51

In response to JohnnyRow

‎09-30-2020 05:51

Thanks for the answer, but I'm not getting any wiser  🤔😊  Where do I find Fitbit Cloud?

I had to create a new account because I forgot my password... Blaming old age...

Best Answer
0 Votes

‎09-30-2020 21:29

In response to benelli750

‎09-30-2020 21:29

Sorry, by The Cloud, I just mean the Fitbit computer disks somewhere off in the distant internet where your phone connects with them when you sync your Fitbit data.  And on those Fitbit computer disks, your data is stored by your account ID.  The only way you can get that old data is to log into Fitbit with your previous ID/email and password.  If you still have that email, you might be able to get Fitbit to let you reset your password.  The best I can suggest is to contact Fitbit Help, probably by phone,

https://myhelp.fitbit.com/s/support explain your situation to them and see if there is any way to reset your password.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer