help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Serial number to try to use the extra warranty

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-14-2019 11:23 - last edited on ‎10-28-2021 11:15 by Moderator Alum

‎04-14-2019 11:23 - last edited on ‎10-28-2021 11:15 by Moderator Alum

I need the serial number for my Charge HR in order to try to use the extra warranty I purchased. I looked at the previous messages on this forum about this subject. I tried logging into my Fitbit account online and when I click on my Fitbit Charge HR there is no serial number listed. I also clicked on the link to customer service and chatted with them and they refused to give me the serial number. I don't understand why this is an issue. I purchased it in December of 2017 and I purchased a 2 year warranty. Without the serial number I am out of luck. This is the 3rd Fitbit I have had and am very disappointed in the length of time they last. Any suggestions? Please and thank you.

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-15-2019 09:07

‎04-15-2019 09:07

If you purchased the Charge HR through fitbit and purchased the warranty at this time them you will not need the serial number which will be found on the box that it came in. 

However since it has been 3 years since the fitbit Charge HR has been sold I would think that you are already past the extended warranty time period. 

Best Answer
0 Votes