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Setup Fitbit Charge 2 on new account

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‎12-23-2019 19:35 - last edited on ‎09-08-2020 11:28 by

‎12-23-2019 19:35 - last edited on ‎09-08-2020 11:28 by

Hi,

I have an old fitbit charge 2 but i lost the phone it was linked to via bluetooth. I forgot my fitbit password and my email password so I cant log into the app. I tried linking it with a new account but I cant get connected to the tracker after i collect the pin (I think its because its still bluetooth bonded to my old phone). Is there anyway to still link this tracker to a new account, or to reset it of any bluetooth bond via a third party software? Please let me know \!

Thanks,

TNR

 

 

Moderator edit: updated subject for clarity

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‎12-24-2019 07:46 - last edited on ‎12-24-2024 10:50 by Fitbit Moderator

‎12-24-2019 07:46 - last edited on ‎12-24-2024 10:50 by Fitbit Moderator

@TNR A warm welcome to our Community!

Let me help you setting up your Charge 2 on a new account. Try restarting your device, remove all bluetooth devices listed on your phone (go to the bluetooth settings on your phone and remove all devices there) and then retry the setup.

Let me know how it goes.

Alvaro | Community Moderator

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