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Shipping delays for UK replacement orders

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‎02-02-2021 02:38 - last edited on ‎02-03-2021 17:34 by Fitbit Moderator

‎02-02-2021 02:38 - last edited on ‎02-03-2021 17:34 by Fitbit Moderator

Front screen stopped working so went through the usual process and an order for a replacement was placed on the 6/12. Since then, it's been stuck in a warehouse in the UK with carrier stating its missing customs paperwork. Fitbit support says we're working on it. 4 weeks now. Anyone else getting this? Is this Brexit?

 

Moderator Edit: Clarified subject

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‎02-03-2021 17:32

‎02-03-2021 17:32

Hi @SunsetRunner, welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with your order, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Your understanding and patience are appreciated.

 

Let me know if you have any additional questions, I'll be around.

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