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Short lines and dots on my screen-Charge 3

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‎06-18-2020 02:23 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-18-2020 02:23 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

I placed my Fitbit on the charger. When I did short lines and dots in the lower right corner showed up. The screen would go black but when I would tap it to bring it back to life the short lines and  dots were still there. I got this from 365 last December and started to use it in January 2020. I have tried to restart it.

Rachel

 

Moderator edit: updated subject for clarity

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‎07-01-2020 15:05

‎07-01-2020 15:05

Welcome to the Fitbit Community @Jetta3.

 

I'm sorry to hear that the display of your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

If you have any question, please let us know.

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