03-18-2021
06:02
- last edited on
12-14-2022
16:09
by
MatthewFitbit
03-18-2021
06:02
- last edited on
12-14-2022
16:09
by
MatthewFitbit
Ever since the last big update, my tracker is going crazy, notifying me almost evey 5 minutes. "Nice!" "Peak!" but also strange notifications, like "Battery not charging". How? I am running, I have heart rate notifications set to off -though the setting now seems removed? It als vibrates during evey notification, so together with GPS, the battery is really drained during a run, which in my case, is usually 1 hour+
Please a solution to turn these notifications off. And don't say put it to "Do not dusturb", because I dont want to, I'll forget to turn it back when home. Just give the option back to turn these notifications off. Who wants 20+ "Nice!" messages during a run.....
Moderator edit: updated subject for clarity.
03-19-2021 09:38
03-19-2021 09:38
Welcome to our community @SunsetRunner. Thanks for letting us know about the notifications you receive while running.
You can try restarting your device to avoid these notifications. Our team is investigating why Heart rate zone notifications are no longer showing up.
Keep on visiting the forums.
03-20-2021 07:01
03-20-2021 07:01
Sorry but your reply makes no sense. I have to restart my fitbit anyway after a run, otherwise the heart rate stays 80+ for hours and after I reset it is below 60. So I do regularly reset my fitbit anyway.
My taunts and cheers are set to off, heart rate zone notificatione are set to off, get in your zone is turned off. But still, all kinds of messages for heart rate and other non important stuff keep interrupting my run. I think the latest upgrade might have bugs, no?
03-20-2021 07:58
03-20-2021 07:58
Thanks for getting back to us and for your feedback @SunsetRunner. Currently, I haven't seen reports about this for other users.
The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
See you around.
03-20-2021 08:57
03-20-2021 08:57
I have seen other reports of people saying heart rate and zone notifications showed up after the upgrade. Here, on this forum. I just went for a run again. I turned off battery notifications, auto recognize run is off. But still I get the "Nice" with running logo, the "Peak" for heart rate and last but far from least, the "Battery not charging" notification. Last one is very funny, it only appears when I go for a run. Guess it want me to bring a long power word when running....
So others also have these problems, I can reactivate those if you like so that they are also on top again.
03-23-2021 05:20
03-23-2021 05:20
Thanks for getting back to us @SunsetRunner. As I mentioned before, our team is already investigating the heart rate zones alerts notifications.
Please contact our team for your battery alerts inquiry.
Keep on visiting the forums.
04-26-2022 10:22
04-26-2022 10:22
I have the same issue with the "battery not charging" notification, only while running. Odd!
04-26-2022 10:32
04-26-2022 10:32
Welcome to the Fitbit Community, @Pearlmiles. Thank you for letting us know that you get battery not charging notification while running.
Have you tried restarting your device following the instructions of help articule on my post above?
Keep on visiting the forums.