help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Skipping lower tier daily-steps-badges

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-15-2020 04:55 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-15-2020 04:55 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

I've been noticing that sometimes when reaching 10.000 daily steps I get rewarded only the 10.000 step badge and not the 5.000 step badge. What is causing this? I'm only using one device,my charge 2 and sync automatically with my phone.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-15-2020 05:09

‎07-15-2020 05:09

Just logged out of my account, logged back in and the missing "Boat-shoe"-badges were there. All is fine, sorry for opening this topic! : )

Best Answer
0 Votes

‎07-26-2020 10:32 - last edited on ‎06-20-2025 09:30 by Fitbit Moderator

In response to Omniel

‎07-26-2020 10:32 - last edited on ‎06-20-2025 09:30 by Fitbit Moderator

@Omniel It's great to see you in the Community! 

Really happy to hear that your issue was resolved and thank you so much for sharing what you did to fix it as it may help other members in the same situation.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes