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Sleep Data not showing on App. Charge 4. Premium Member

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‎08-31-2022 11:30 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎08-31-2022 11:30 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

Hello. Until now my sleep Data and it's accompanying details have worked fine but today.... No data at all?

Any ideas? 🤔 

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4 REPLIES 4

‎09-02-2022 07:56

‎09-02-2022 07:56

I have the same issue after the firm wear upgrade yesterday.

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‎09-03-2022 06:48

‎09-03-2022 06:48

This has been a problem for me since the last 3.65.1... app update and have contacted customer service multiple times. Jumped through several hoops like restarting phone, restarting watch, ... then was told to wait up to 3 nights. worked a couple of nights and stopped again. Was told to wait for the 3.66 app update, again no data. Was told yesterday, after unpairing and repairing and 'new device' setup, that it is MY phone... Guess not! 

 

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‎09-03-2022 12:36

In response to PatiMM

‎09-03-2022 12:36

As of this morning, I've got my sleep data back, I'm sorry you're having this issue for so long 😞
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‎09-18-2022 06:23

In response to Candiib

‎09-18-2022 06:23

Are you still getting consistent correct sleep data, or did it mess up again? 

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