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Sleep Score showing on tomorrows day

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‎08-01-2019 15:24 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-01-2019 15:24 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Hi - today is Friday the 2nd of August. I am OK with the score being for last night an showing when the sleep ends, I'm used to that. But after update my sleep score for today is shown as Saturday in the graph at top. However in the lower display is shows as ''today- being the day after Thursday. Not sure why this has begun. Thanks.

 

Moderator edit: Subject for clarity 

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‎08-02-2019 17:44

‎08-02-2019 17:44

Hello @LekiD thanks for bringing this to my attention, it's a pleasure to help you with this uncommon situation and also to give you a warm welcome to the Community Forums.

 

Seems odd that your Fitbit app is showing yesterday's Sleep Score information, this is certainly not a common situation nor the way this feature was designed. That said and to better assist you, can you please let me know which mobile device you're currently using to check your Fitbit app? Also, when was the first time you experienced this and how many times since then? Is this occurring in the Fitbit app only but not in Fitbit.com dashboard? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Make sure that your mobile device operating system is up to date
  4. Reboot your mobile device
  5. Reinstall the Fitbit app
  6. Let me know if the issue persist

 

I'll be around, keep me posted. 

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