Sleep data changed after charging my Charge 3

[Dawn12345]

my sleep data used to track sleep stages (rem light awake and deep sleep ) and had been ok up until I charged it today. When I looked after charging it had changed my data for last Tuesday to say I had almost 16 hrs sleep (I didn’t) and it’s tracked sleep differently with sleep quality and a different chart. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @Dawn12345, thanks for stopping by! If your Charge 3 is no longer tracking your sleep stages, I'd recommend restarting your Fitbit. 

Additionally, please make sure you follow the tips and recommendations to get sleep stages. The information can be found at: What should I know about sleep stages?

In regards to the 16 hrs slept, are you looking at your Fitbit app? If you can you please share with me a screenshot of it? Also, I was wondering if by any chance you did not manually change the sleep history?

In the meantime, I'd recommend doing the following:

• Make sure that your Fitbit app is up-to-date
• Log out of your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

Looking forward to your reply! 

[Carloser]

The same has happened with my app... the sleep graphic has changed. Just awake, restless and sleep bars. No more REM, light sleep, deep sleep etc..

[Bergen2020]

I am also being asked to upgrade to premium to get sleep data.  Wow, I sure paid a lot of money for a step tracker.  Will not be buying another Fitbit.  Very disappointed.