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“Sleep not tracked” on Charge 3

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‎12-14-2019 13:30 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

‎12-14-2019 13:30 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

My Charge 3 seems to accurately track my sleep on the App (most of the time it even gets the Stages!), but it never shows up on my wrist (“sleep not tracked”). I sync my FB every morning, and it’s set up to sync throughout the day, but it never shows up on my FB.  What’s the secret?  Thanks!

 

 

Moderator edit: subject for clarity

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‎12-15-2019 04:33 - last edited on ‎11-07-2025 05:59 by Fitbit Moderator

‎12-15-2019 04:33 - last edited on ‎11-07-2025 05:59 by Fitbit Moderator

Welcome to the Community, @JimDahlgren.

Thanks for letting us know about the issue you are experiencing with the "Sleep not tracked" message. 

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-04-2020 16:47

In response to AlejandraFitbit

‎08-04-2020 16:47

Hi AlejandraFitbit,

 

Has this been addressed and fixed as yet?

 

Still not working even after latest charge 3 firmware update this month: 28.20001.88.11 

 

Two years is a long time to fix this issue!!!

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