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Sleep stats gives me crazy sleep readings, sometimes says I sleep 15 hours a day

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‎07-28-2020 12:37 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-28-2020 12:37 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

My charge 3 is useless. I got it because I want to monitor my sleep. Everyday it gives me crazy readings. For instance last night, it says i fell asleep at 20:00 and woke at 09:52. Actually I fell asleep at 11pm and woke at 0615am. At 8pm I was painting the walls.

I have tried factory resetting, rebooting, re-syncing etc all to no avail. I am at my wits end and feel I have just wasted my money. All other features work fine. I do not have the option to update the pending firmware yet. Will this sort it?

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‎07-29-2020 12:16

‎07-29-2020 12:16

Any support reading this?

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‎08-10-2020 12:38

‎08-10-2020 12:38

Well thank you very much for completely ignoring my issue. What a waste of energy. As an aside, I also have a charge 2 and both the charge 3 and 2 report incorrect distances on my runs. My route is 4.69 miles and both fitbits claim 3.6 miles. Useless, i definitely wont be upgrading. My advice is to bin these useless watches and buy a 9.99 one from eBay which does the exact same thing as these rip off fitbits.

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