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Sleep stats not showing on Charge 3

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‎10-13-2020 16:41 - last edited on ‎10-14-2020 19:57 by

‎10-13-2020 16:41 - last edited on ‎10-14-2020 19:57 by

My charge 3 clearly tracks my sleep, because it shows up on my app. However when I sync my watch in the app, the sleep stats only very occasionally update. If not, it just shows "No Data" and "No Score" in the space it's supposed to show. This is weird because everything else syncs. For example, my steps and water stats, if I update it in the app. Disconnecting and reconnecting my Charge 3 with my phone fixed the problem, but obviously I can't do that everyday. Nothing else will fix it though (restarting won't help)

 

I'm currently on a Samsung S9

 

 

Moderator edit: subject for clarity 

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‎10-14-2020 19:57

‎10-14-2020 19:57

Welcome to the Fitbit Community, @keeshayip.

 

I am sorry to hear your Charge 3 tracker is not showing your sleep stats. Thank you for trying to resolve this and providing the additional details. I understand your concern and I am glad to assist you. I would like to advise that this issue has been reported to our team and they are already investigating it and looking for a resolution. I am sorry for any trouble, your patience and understanding while this is resolved is appreciated. 

 

I also could see that you got in touch with our Support team about this. Thank you for your time and efforts.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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