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SmartTrack is not recognizing my activities on my Charge 3

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‎04-24-2020 04:38 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-24-2020 04:38 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

The app and watch seem to be working fine (tracing steps, syncing, etc..), but when I workout its not recognizing my workouts. Is been fine until this week. My auto sync is on and its set to recognize after 15 minutes, and I am sweating!

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 07:17 - edited ‎10-01-2023 05:54

‎05-12-2020 07:17 - edited ‎10-01-2023 05:54

Hello there @melissaodira, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for letting us know that your SmartTrack isn't recognizing your activities on your Charge 3. We appreciate you've made sure that your tracker is working and syncing and that also SmartTrack is set to recognize your activities after 15 minutes.

I've seen you contacted our Support Team after posting here and saw that they've helped you with this issue. Also, they notified you that a case was created for you in case you needed further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-12-2020 07:17 - edited ‎10-01-2023 05:54

‎05-12-2020 07:17 - edited ‎10-01-2023 05:54

Hello there @melissaodira, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for letting us know that your SmartTrack isn't recognizing your activities on your Charge 3. We appreciate you've made sure that your tracker is working and syncing and that also SmartTrack is set to recognize your activities after 15 minutes.

I've seen you contacted our Support Team after posting here and saw that they've helped you with this issue. Also, they notified you that a case was created for you in case you needed further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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