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Smiley face and nothing else on Charge 3

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‎09-07-2022 07:07 - last edited on ‎09-08-2022 07:49 by Fitbit Moderator

‎09-07-2022 07:07 - last edited on ‎09-08-2022 07:49 by Fitbit Moderator

I have tried to reset the tracker after I had a red light at the back, nothing has happened so can anyone tell me what is next please?

 

 

Moderator edit: updated subject for clarity. 

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‎09-07-2022 07:17

‎09-07-2022 07:17

It also isn’t connecting to the app, any help would be great, thanks

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‎09-08-2022 07:52

In response to Donaldsonkareen

‎09-08-2022 07:52

Welcome to the Fitbit Community, @Donaldsonkareen. Thank you for letting us know that you have tried resetting your Charge 3 and that it isn't connecting to the app.

 

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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