Solid Red light on back of fitbit

[Dsouz]

My heart rate is not working on the clock face and there is a solid red light on the back of my fitbit

i have restarted it several times 

[SunsetRunner]

Try a Long Restart:

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

[Dsouz]

The progress bar does not go all the across and then I get a smiley face
Heart rate still does not show and still have red light on the back

Sent from my iPhone

[SunsetRunner]

Contact Customer Support.