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Solution for battery drain issue after firmware update

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‎09-22-2019 07:44 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-22-2019 07:44 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I came here a few days ago with the "draining in 30 minutes" problem.   I found a solution in one of the threads, originally posted by someone else.  My post is number 26 in the thread.  The solution was originally posted by someone named brightblurr777, kudos to him/her for the information!

 

https://community.fitbit.com/t5/Charge-2/Battery-life-has-taken-a-dive-since-latest-firmware-update/...

 

As an update, when I first reset my fitbit was continually reporting 65% charge, never changed.  I decided to charge it again to see what would happen.  I charged it to 100% and took it off the charger, wearing it as I normally do, about 26 hours ago.  It's now at 90% so my battery life seems to be back to normal or as expected.

 

Not saying it will work for you, but it did for me!

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-23-2019 12:07

‎09-23-2019 12:07

Hello @Longs1, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thank you for taking the time to share your thoughts and personal experience with the inconvenience experienced with the battery life of your Charge 2 device after the firmware update was completed, I'm really happy to know that your concern was resolved after trying some troubleshooting steps! The willingness to help is always appreciated here in the Community Forums, please do not hesitate to contact me back if you need anything else, I'll be here.

 

Keep me posted and let me know if you have any additional questions.

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‎09-25-2019 14:51

‎09-25-2019 14:51

Just as an update, I charged to 100%, have been wearing the Charge2 all day but not at night as I usually do,synching as I normally do, and after 4-1/2 days my battery level is at 55%.

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‎09-29-2019 17:14

In response to Longs1

‎09-29-2019 17:14

Thanks for your update @Longs1, sorry for the delay in responding your post.

 

I appreciate the details that were shared in your post, it's nice to see that the battery life of your Charge 2 is working as the way it was designed. You can also check our help article: Can I extend my Fitbit device's battery life? to prioritize battery life too if you haven't already done so.

 

Don't hesitate to contact me back, I'll be around.

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