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Some of my steps aren't showing on my Fitbit account-Charge 3

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‎11-30-2020 12:13 - last edited on ‎12-02-2020 16:06 by Fitbit Moderator

‎11-30-2020 12:13 - last edited on ‎12-02-2020 16:06 by Fitbit Moderator

I walked at least 2.5 miles today, logging over 15k steps on my charge 3. I synced to the app but no walk activity appeared so I logged it manually. The mileage was wrong so I removed the manual activity and I’m now down to just over 7k steps and 10 mins of activity. 8k steps just deleted!! I’ve tried adding the activity back but it didn’t work.
 What’s happening and how do I get this back!!

 

Moderator edit: updated subject for clarity

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‎12-02-2020 16:03

‎12-02-2020 16:03

Welcome to the Fitbit Community @SunsetRunner.

 

I'm sorry to hear that you experienced difficulties with one of your activities. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

You should be able to add steps to your Fitbit account by manually adding a walking activity. Please make sure to select "steps" from the dropdown menu as shown in the screen shot below:

 

EdsonFitbit_0-1606953324896.png

 

Our team has recently released a new version of the Fitbit app (3.35). To check your current version, please visit this article, open the menu "How do I update the Fitbit app?" and follow the instructions.

 

In addition, please restart your Fitbit Charge 3 by following these instructions.

 

If you have any question, please let us know.

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