Sorry, the setup is taking longer than usual. Please be patient. We're on it!

[billythepik]

Charge 3 stopped syncing on my S7.  Reset both phone and charge 3. Still would not sync.

Deleted app and reinstalled. Logged in. Deleted tracker and attempted to set up new tracker in app. App finds tracker and a 4 digit number is displayed to enter into the app. App the trys to connect and after a while  "Sorry, the setup is taking longer than usual. Please be patient. We're on it!" is displayed on the app and it sits there indefinitely and nothing ever happens.

Is this device bricked or not able to sync now.  It is being used to monitor heart rate for elderly man who has heart issues so it is a big thing that is now does not work any more!!

Disappointing fit bit - what has happened to the device?  

[billythepik]

Hello anyone home at fit bit

[SteveH]

Fitbit's customer support don't monitor these user forums and as you seem to have tried the normal fixes for connection issues you might want to contact them directly via contact.fitbit.com given the urgency.

[DanWaiting]

I am sooooo tired of Fitbit.  3 years.  When you can get it to work, very good.  But way tooooo hard to update tracker SW.  Way tooooo hard to deinstall all and start over.   Yup, I got, now, this issue.  Fitbit is the master of its app SW just getting stuck.  Truly sucks.  I'm going to Samsung watch.

Not bitter.  Just voting with my wallet ... and feet.

This company, for 3 years, hasn't improved.

At $4.00 a share -- probably short the stock too.  Sorry.

[belltek]

The easy fix for this is to take your fitbit and place it on the charger.  Make sure your phone is no closer than 10 feet to your fitbit.  You need to have a range of at least 10 feet to avoid damage to your phone.  Now take a hammer and smash your fitbit.  Then uninstall the fitbit app and go buy a garmin.

[Micky05]

I’m having a similar problem. My clock was 15 mins late and my Fitbit wouldn’t sync to the app. I deleted the device and tried to add it back on but when connecting to the tracker and adding the 4 digit number it. It comes up saying there problem communicating with the tracker and to try again. Nothing seems to be working 

[GemmaR81]

How did you solve this? 

[idlelimey]

I had the same problem today with a Versa 3.  The only solution that worked for me was to uninstall then re-install the Fitbit app, factory reset the Fitbit and run through the entire setup process again.  I've only had the device for a week so I hope this is not a regular occurrence.  It is worth noting that the device did sync sleep data at the time but I could not change watch faces and the battery reported as 'full' in the app when it was actually at ~87%.  Further, the device screen within the app (where you can setup other apps on the device, setup developer mode etc.) was blank and the Versa could not be unpaired.  Attempting to 'replace' the Versa put me in the setup loop described in the original post.