Stairs still not counting correctly

[brianl999]

I was hoping the recent firmware update would fix the stair counting on my Charge 3, it hasn't.

My Charge 2 wasn't perfect, it often missed flights, but it would always register _something_.  With my Charge 2, I could go up 6 flights of stairs and sometimes it would only register 3.  It was annoying, but somewhat infrequent, so I just lived with it.  With my Charge 3, I can go up the same 6 flights of stairs and get nothing (my stair counts are what my Charge 2 would have registered).

Before I went to lunch I had done 40 flights of stairs, my Charge 3 said I had only done 23.

Is there a chance this can get fixed?  I can accept the same performance as the older model, but this is a major step backwards.

I'd like to stay in the Fitbit ecosystem, but if this cannot be fixed I will have to return it and move on to something else.

Thanks,

Brian

[RogerF]

And why they haven’t the software or is it a hardware problem?

Sent from my iPhone

[KataBomm]

I have not had my Charge stop counting, but I am wondering if you re-boot
it if that will fix the problem. Try that and see if it works.

[KataBomm]

You would think by now they would have taken care of it so that they don't
lose their customer base!

[RogerF]

I rebooted my original Charge 3, and it started to count correctly, as I could determine, but it didn't last long. I rebooted it several times to the point it didn't stop the irregular floor counts. I will try it again. Maybe my original was a fluke, but I don't think so with the comments I have had when I first reported my problems. It seems to need a software update or a hardware correction.

[hmthrman]

I've tried everything and that did NOT fix the problem. My Fitbit is now
losing the crystal display on its face and I tried changing it with another
clock and guess what, no change. This is an absolute piece of garbage and I
am going to consumer affairs. Mike M

[OscarGrouchy]

I am giving up on FitBit because of stairs.

Give it away and go to another brand perhaps.

Any suggestions?

[Bev71]

Yes it’s hit and miss I find when I walk it counts stairs, might go to the versus light

Have a great day


Bev Rothwell

[Donnamariemt]

Looking myself... was given a fitbit inspire for Christmas. No stair
counting... no heart rate.

[OscarGrouchy]

Right.
It is annoying to be so inaccurate.

Sent from my iPhone

[RogerF]

I have asked if they corrected the problem with 4, but shockingly, I haven’t received a response yet

Sent from my iPhone

[hmthrman]

I don't know what to tell you...Fitbit is a crappy product.,Get something
else.

[SunsetRunner]

I have contacted Fitbit twice about this and was told that Fitbit is aware and received no resolution. The funny thing is that mine started counting a ridiculous number of flights after my premium membership expired. It’s sad that Fitbit doesn’t want to keep their customers happy and offer a solution instead of saying ‘we are aware’ this inaccuracy is making me want to switch to a different brand. 

[RogerF]

I am constantly rebooting my watch, and reinstalling
It seemed to work for a while, but now there is recall because of a defective battery

Sent from my iPhone

[EEES]

I have a Versa3 and it's still not fixed. And your post was from 2018!  It's 4 yrs later.  My Fitbit tells me I have climbed 150 flights of stairs somedays!  It's not even close!  

Can someone really tell me what the fix is??  Or is it true that there isn't a fix?

Yes, I have restarted my Fitbit.   No workie. No ticky, no laundry!  Please fix. 

[scparks]

I WISH that one was allowed to just ADD the stair flights to the
dashboard. You can add other things. With a 3 story house, the stair
climbs for me were a BIG deal! I left the fitbit system because of that
although a family member just sent me a fitbit for my birthday!

Moderator Edit: Personal info removed

[RogerF]

I agree
The stairs counter is inaccurate what Ever Fitbit I used. For an example,
I start my cardio with six flight of stairs in the (late) morning. Take a
couple of laps in the garage, and take a quick trip outside. Approximately
a mile and nine floors, but I am constantly “rewarded” with 8 floors.
I strive for 25, and then 50, and then on (I think I hit 150, but I am not
sure or remember…. I will
Check)……. I am just venting…my V 3 is loosing it’s clock face, and I am
just tired with Fitbit now (I have to tape the clock to keep it together)
I am wandering
I am sorry, and I am frustrated
Oh, btw, I turned in my Iconic for the V3, which was recalled (I am still
waiting for my rebate)🤬🤬🤬🤬

[Climber52]

Flights in my house are only 8 feet. Would like to have flights counted.