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Status of Charge 2 replacement order

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‎05-02-2019 18:45 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-02-2019 18:45 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Hello, so before 5-6 days my Charge 2 stopped working i did go live support we chatted and they told me to do something but nothing happend then they did give me a RMA/Replacement but after 24+ hours : (Your order has been received.) and i still didn't get any tracking code?Is it normal?Btw my country is Bulgaria!

 

Moderator edit: Subject for clarity 

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‎05-03-2019 14:07

‎05-03-2019 14:07

Hello @martin.nenov welcome to our Community! Let me check this for you.

 

I would like to let you know that I've notified our Support team regarding your replacement order question, they'll be in touch with you soon with your requested information. I recommend you to periodically check your email inbox for their contact. Also, you can check About Fitbit purchases and shipping too.

 

In the meantime, let me know if you have any additional questions. I'll be here.

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