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Step Hours on Charge 4 Show 10/10 App/Dashboard Shows 5/10

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‎07-10-2022 16:46 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

‎07-10-2022 16:46 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

Started today, my app and dashboard show incorrectly 5/10 hours but my Charge 4 shows the correct 10/10. I turned Bluetooth on and off, restarted app, and restarted iPhone 8+ to no avail.   After reading a few other posts, I DID charge my Charge 4 today to 99%.  Happening on TWO separate Charge 4's. 

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6 REPLIES 6

‎07-10-2022 19:00

‎07-10-2022 19:00

@SusieQute , A warm welcome to the Community! Thank you for your message and pictures attached. 

 

Our team is looking into this and will work on a solution. I'll be glad to update you should i receive further information. 

I appreciate your understanding and patience. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎07-12-2022 09:18

In response to JuanFitbit

‎07-12-2022 09:18

Any update?  I got 10/10 yesterday but Sunday is still showing 5/10.  I use that data for other apps and it screwed up my streak. Perhaps you can manually update it? 

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‎07-14-2022 12:20 - edited ‎07-14-2022 16:06

In response to JuanFitbit

‎07-14-2022 12:20 - edited ‎07-14-2022 16:06

Any updates? I got an email saying a response was here but I see nothing although you said you would update here should you receive further info.  Is there any further update on this PROBLEM?  Again today, 9/10 instead of 10/10 so clearly NOT WORKING! 

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‎07-17-2022 16:38

‎07-17-2022 16:38

Again today. Charge 4 says 10/10 and the app syncs to 9/10 missing the first hour.  Yesterday a friend with also a Charge 4 had it missing the same first hour.  ARGH!  So frustrating when other apps use this data and it destroys our streaks!   And no update in a week?

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‎08-02-2022 14:53 - edited ‎08-02-2022 16:48

In response to JuanFitbit

‎08-02-2022 14:53 - edited ‎08-02-2022 16:48

Goodness, you guys SUCK at follow-up and responding. Again, today, app says 7/10 so far but Charge 4 says the correct 8/10 with two hours to go.  Perhaps the error occurs IF you sync in the app before the final 10/10 hours?  My suggestion is NOT to sync to phone until end of day. It seems to work then.  Any feedback or suggestions? Been 3 weeks, nothing. 

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‎08-13-2022 16:41 - edited ‎08-13-2022 16:42

‎08-13-2022 16:41 - edited ‎08-13-2022 16:42

Still nothing. Did it again today. Charge 4 says 10/10 hours but when you sync the app and my Dashboard here say 9/10.   And of course, NO help and support.   

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