help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Step and floor count did not reset at midnight

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2019 20:45 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-14-2019 20:45 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Hi,

This morning when I got up I saw that the step count and floor count did not reset at midnight,

I see that this was an issue last year. Was this solved or is it still occuring with the Charge 2?

How do I fix this?

Thanks

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎01-15-2019 07:08

‎01-15-2019 07:08

@AlfredPuth Welcome! It's nice to have you on board! Sorry to hear that your tracker didn't reset at midnight. Try restarting your device. This won't remove the incorrect steps but should help it reset the following midnight. 

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎01-15-2019 07:08

‎01-15-2019 07:08

@AlfredPuth Welcome! It's nice to have you on board! Sorry to hear that your tracker didn't reset at midnight. Try restarting your device. This won't remove the incorrect steps but should help it reset the following midnight. 

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-15-2019 22:23

In response to AlvaroFitbit

‎01-15-2019 22:23

Thanks, I followed the restart process for my Charge 2 device and after midnight the steps and floor count has reset to 0 as expected.

Best Answer
0 Votes

‎05-20-2023 14:45

In response to AlvaroFitbit

‎05-20-2023 14:45

I am having the same issue. I tried what you suggested 3 times and nothing changed.  Please help 

Best Answer
0 Votes