Step count and resting heart rate suddenly have gone up. Charge 2

[Blenkda]

Over the past month my resting heart rate is showing quite high but when I measure properly it is about 6 bpm lower. More worrying is that for the past 2 days my floor count has jumped from 10 - 15 average, to 33 and 36. I know I have not changed my routine by that much. Is this an issue due to a software update or app. update.

Many thanks

[AlvaroFitbit]

@Blenkda A warm welcome to our Community! 

Let me help you with your resting heart rate and floor count. The resting heart is measured via a combination of your sleep heart rate and daily activity. It isn't only when you are at a resting position. You can read more about it here.

Regarding the floors, your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening. Finally restart it.

Let me know how it goes.