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Steps added but not actually done

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‎02-25-2019 23:53 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-25-2019 23:53 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge2 has recorded over 13,000 steps today while I have been on a coach!! Now I don’t trust any reading for the last 4 days that I have been wearing it! How can it be even remotely accurate? 

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‎02-26-2019 04:00

‎02-26-2019 04:00

@Sam1965  Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your tracker recorded steps incorrectly. Your tracker will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example this may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving. You can negate these steps by logging a driving activity. You can try wearing your tracker on your non dominant hand but select that hand as dominant on the tracker’s settings to make it less sensitive to movement.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-26-2019 10:47

In response to AlvaroFitbit

‎02-26-2019 10:47

Thanks for your reply. To my mind this makes the Fitbit unfit for purpose, It is supposed to record steps not arm movements and as I was asleep on the coach my arm was definitely not moving up and down.

I know no longer trust the data it supplies at all. 

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