Steps have disappeared off the app

[17GG]

After beating my steps target each day this week, when I now look at previous days they say zero steps walked.  The history was accurate until yesterday when the steps disappeared.  Nothing else is affected.  Is this happening to others?  Can I get the history back? Many thanks.

[AlvaroFitbit]

@17GG Thanks for joining us! Sorry for the delay in my reply.

Let me help you with your steps missing from your account. Usually when this happens is because you logged into your a different account. Please check that you are logged into the correct account. You can also try logging out from the app, restart your phone and log back in.

Let me know how it goes.

[Hail2Pitt32]

I had the same thing happen for 4/21 to 4/28...counted floors but not steps.  The sync somewhat worked because it has all the floors.

It has never happened before in over a year with Charge 2 - I tried all the reset steps (reset Bluetooth, phone, and tracker multiple times - logged in and out of Fitbit app)

[17GG]

I’ve tried logging out and back in. The steps that disappeared haven’t come back.

I haven’t had the problem since - it just affected 4 days exercise. Hope it all keeps on working!

Many thanks.

Sent from my iPhone