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Steps have stopped counting properly on Charge 2

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‎05-28-2020 08:49 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-28-2020 08:49 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

Hi, I walk the same route each day but all of a sudden the step count is dramatically different and a lot lower than previous. I have re-started Fit Bit twice and it's not fixed this issue. Please help! 

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‎06-02-2020 12:30 - last edited on ‎03-12-2025 05:52 by Fitbit Moderator

‎06-02-2020 12:30 - last edited on ‎03-12-2025 05:52 by Fitbit Moderator

@KWebber Welcome to the Fitbit Community!

Let me help you with your with your Charge 2 not counting your steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or using a treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.

Alvaro | Community Moderator

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