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Steps in challenge reset the following day

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‎01-10-2019 12:07 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-10-2019 12:07 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I am in a step challenge with 2 friends.  for the second night in a row the steps change in the morning, for example, last night before bed my steps were 88, 127 and this morning 72000, why is this happening

 

 

 

Moderator edit: updated subject for clarity

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‎01-13-2019 09:28

‎01-13-2019 09:28

@willow9512000 Welcome! Thanks for being part of our Community! Sorry to hear that your steps are resetting the following day. Could you share screenshots of days affected by this issue (like taking a screenshot at night and then compare that day the following day)? Make sure you both are in the same timezone (this could affect the step count). Sync your tracker periodically as you have been doing. You can try leaving the challenge and joining it again to see if the data gets corrected. You can read more about it here.

 

Let me know how it goes!

Alvaro | Community Moderator

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