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Steps moved from correct time to middle of night

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‎07-30-2020 06:58 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-30-2020 06:58 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

This morning I logged over 250 steps between 7 and 8am.  It correctly showed that I won the hour.  I took off my Charge 2 and charged it.  After putting it back on and syncing it 129 steps from my first hour were moved to the middle of the night, taking that “win” from me.  How do I get those steps logged accurately again to get my hourly win back?

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‎08-05-2020 08:10 - last edited on ‎11-15-2024 07:17 by Fitbit Moderator

‎08-05-2020 08:10 - last edited on ‎11-15-2024 07:17 by Fitbit Moderator

@tinahunley Thanks for stopping by!

Let me help you with your steps changing time. How often do you sync your tracker? Did it has the correct time before to recorded these steps? Have you manually logged any activity? Could you share a screenshot of what you are seeing on your account? Try logging out from the app, restart your phone and log back in.

I look forward to your reply.

Alvaro | Community Moderator

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