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Steps not appearing on Fitbit Online website

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‎10-01-2019 10:30 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-01-2019 10:30 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

My watch syncs with the App but not the Online Website. I have a third party health coach system (Virgin Pulse) connected to my account via the online website but it doesn't pull over any steps because there is none in there. My Account  says that there is no device paired. Help function did not help! I have a Charger 2 device

 

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‎10-01-2019 13:25

‎10-01-2019 13:25

Is there any data on-line?  Are you sure your on-line account/email is the same one you are using with phone app?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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