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Steps not being counted when I approach 10,000

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‎06-23-2022 14:08 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

‎06-23-2022 14:08 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

This afternoon I got a notice at 3:50 PM to move. At that time I had already done my 250 steps from 7AM to 2PM, 8 of the 10 hours for today. I got up from my sofa  and started walking around my house. I noticed that my steps at the time were 9,951. I got distracted while walking and didn’t notice that my 250 steps for the 3 o’clock weren’t recorded. As a matter of fact I continued walking into the 4 o’clock hour for at last 10 minutes before looking at my total step count. Guess what, my steps were still at 9,951. The only way I got the “steps” counted was to stand still and wave my arm wildly back and forth until it broke the 10,000 mark. This was not the first time this happened. Virtually everyday this same flaw has manifested itself when my steps approach that goal. Can this be fixed?

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‎06-23-2022 15:24

‎06-23-2022 15:24

This afternoon I got a notice at 3:50 PM to move. At that time I had already done my 250 steps from 7AM to 2PM, 8 of the 10 hours for today. I got up from my sofa  and started walking around my house. I noticed that my steps at the time were 9,951. I got distracted while walking and didn’t notice that my 250 steps for the 3 o’clock weren’t recorded. As a matter of fact I continued walking into the 4 o’clock hour for at last 10 minutes before looking at my total step count. Guess what, my steps were still at 9,951. The only way I got the “steps” counted was to stand still and wave my arm wildly back and forth until it broke the 10,000 mark. This was not the first time this happened. Virtually everyday this same flaw has manifested itself when my steps approach that goal. Can this be fixed?

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‎06-23-2022 15:24

‎06-23-2022 15:24

This afternoon I got a notice at 3:50 PM to move. At that time I had already done my 250 steps from 7AM to 2PM, 8 of the 10 hours for today. I got up from my sofa  and started walking around my house. I noticed that my steps at the time were 9,951. I got distracted while walking and didn’t notice that my 250 steps for the 3 o’clock weren’t recorded. As a matter of fact I continued walking into the 4 o’clock hour for at last 10 minutes before looking at my total step count. Guess what, my steps were still at 9,951. The only way I got the “steps” counted was to stand still and wave my arm wildly back and forth until it broke the 10,000 mark. This was not the first time this happened. Virtually everyday this same flaw has manifested itself when my steps approach that goal. Can this be fixed?

Best Answer
0 Votes