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Steps not being picked up by Charge 2

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‎03-03-2019 05:51 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-03-2019 05:51 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

From today, my charge 2 not picking up any of my steps at all. It's still on 0 despite fully charged and reset. Please help 😢 

 

 

Moderator edit: format

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3 REPLIES 3

‎03-04-2019 05:18

‎03-04-2019 05:18

@Exerciseforlife Welcome! It's great to see you around! Sorry to hear that your Charge 2 isn't detecting your steps. Where are you viewing your information? Does the tracker itself shows 0 steps or only your account? If your tracker paired to your account? Could you share a screenshot of your Dashboard? When was the last time your tracker synced?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-04-2019 06:41

In response to AlvaroFitbit

‎03-04-2019 06:41

My tracker started working again on its.own yesterday. Thanks, Salina😊

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‎03-04-2019 07:20

In response to Exerciseforlife

‎03-04-2019 07:20

@Exerciseforlife  thank you for the update. Happy to hear that your tracker is working again and hope you keep up all those steps so you can reach your fitness goals.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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