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Steps not counting, scroll slow and time not updating

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‎10-28-2018 22:03 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎10-28-2018 22:03 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I have read several items on this forum and have restarted, logged out of the account and resynced the Charge 2 Fitbit.

Whilst I can update the time when I resync it does not keep the time once disconnected, despite fully charge.

The scroll between views is also slow, but not as bad as not counting steps.

Any other suggestions would be welcome

Many thanks

Fin

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6 REPLIES 6

‎10-29-2018 06:01

‎10-29-2018 06:01

@Finmcd Welcome! Thanks for being part of our Community! Sorry to hear about your issues with your Charge 2 and thank you for troubleshooting this. Try cleaning the contacts then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device again and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-29-2018 21:43

In response to AlvaroFitbit

‎10-29-2018 21:43

Thanks Alvaro for your response. I have cleaned the contacts and plugged in to charge then restarted my Fitbit. Unfortunately it still does not count steps despite being fully charged 😞

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‎11-04-2018 07:09

In response to Finmcd

‎11-04-2018 07:09

@Finmcd thank you for following my suggestions. At this point it would be better if our Support team can review your issue so they can further assist you. You will get an email from them.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-21-2018 13:37

In response to AlvaroFitbit

‎11-21-2018 13:37

I have exactly the same problem. What was the outcome? Have you managed to resolve the problem and how? 

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‎11-25-2018 09:08

In response to Willem12

‎11-25-2018 09:08

@Willem12 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your issues with your Charge 2. Have you tried the suggestions in my previous posts? Please let me know how your tracker reacted to them.

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-20-2019 23:58

In response to AlvaroFitbit

‎03-20-2019 23:58

Hi again

I since have been lucky enough for Christmas to receive another Fitbit (Charge 3) as my other one never seemed to be able to work.

However my new fitbit does not want to turn on, despite being logged into a wall plug and computer USB and pressing the button for 8 seconds, the smiley face eventually appears and when disconnected it does not turn on.

I reconnect to the computer USB it does not take the full 8 seconds before the smiley appears but it still does not turn on....

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