Steps not properly totaling

[ShannonNJ]

My Charge 2 is showing a step total count for the day that is way in excess of my hourly steps.  For example, it alerted me around noon that I had hit 10,000 steps, however by my rough math I should have been closer to 2,000 at that point of the day (my highest hourly total was around 500 steps and a couple were much lower).  This is the first day I've had this issue. 

[SilviaFitbit]

A warm welcome to the Community @ShannonNJ! I appreciate the details that you've mentioned.

It's pretty weird that it showed you that you reached your step goal around noon. I would like you to double check your Dashboard information and confirm if your Charge 2 synced the 10,000 steps that it alerted you or maybe it was showing you another main goal. 

If you have the 10,000 steps then answer the following questions: 

- Did you manually log any activity?

- Did you did any other activity than what you usually do?

- Have you changed your step goal?

Keep me posted. 

[ShannonNJ]

Hi SilviaFit - no to all 3 questions, nothing had changed and my daily routine was the same as always.

[SilviaFitbit]

Thanks for answering my questions @ShannonNJ! I have created a case on your behalf with my team. They will continue assisting you on this matter. 

I'll be around if you need further assistance. 

[ShannonNJ]

I have not heard anything yet - when can I expect an update/response?

[SKendallG]

Is there a solution for this? The EXACT same thing is happening to me. Started last week. Never have had a problem with my Fitbit before. Please advise.

[SilviaFitbit]

Thanks for getting back @ShannonNJ. Sorry for the delay. I've shared your case with them, please expect a reply soon. 

Welcome to the Community @SKendallG. Can you confirm that you checked the information I posted above? 

I'll be around if you need further assistance.