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Steps not showing in app or dashboard

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‎10-03-2020 05:15

‎10-03-2020 05:15

A couple of times I have found that steps are not updating in the dashboard or on the phone app. Yesterday I ran for 1 hr but the steps did not sync, however you can see that the exercise is captured in the app.

 

anyone seen this before? And can you retrieve the lost steps?

 

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