Steps not updating for challenges

[LaynaLove]

I'm participating in a weekend challenge. Yesterday, I met my goal and had 12,000+ steps, but only 4,000+ appear on the challenge. My dashboard reflects the correct number of steps. I read elsewhere that "manually logged" steps do not count, but I have not manually logged any. I wore my charge hr while exercising yesterday and all of my steps reflect on my device. My fitbit and app are updated. Any suggestions?

[hooksrebeccaa]

We're all on the same time zone, and I'm the only one that is having a problem.

Moderator edit: removed personal info

[stillwatergirl]

I am having the same issue (well, in addition to my step count being off by 50-60%). The steps on my dashboard do not match the steps in a workweek challenge I am doing - they did at the beginning, but now they do not. I am participating in three challenges and in two of them they are correct but the third they are not anymore. I have a Charge HR. Not impressed. Have had it replaced once already. Wishing I would have chosen a different brand altogether.

[JamericanBoy]

Today I spent the better of the morning trying to science my way around yesterday's Fitbit step challenge debacle where I logged 32,990 steps according to my FitBit dashboard but only showed 22,784 steps in all my challenges.

I finally figured it out what happened and even have a a solution that doesn't make me happy. Here goes... If you are on MFP and you log your activities either :

a) directly via MFP website or app or
b) via another app that synch with MFP (MayMyRun, Runtastic, etc.) or
c) device that synchs with MFP (HRM, etc)

.. you should [b]NOT[/b] compete in any FitBit challenges.

FitBit challenges only count steps taking from the FitBit device [b]BUT[/b] it will [b]COMPARE[/b] those steps against what MFP cardi activities you have logged and [b][i]SUBTRACT[/i][/b] steps that were accrued over that same time period. Yesterday I walked/jogged 5 miles and did 90 minutes worth of Spinning while wearing a Polar HRM. This accounted for approx. 10,000 extra steps which was added to the Steps Total on my FitBit dashboard but on the challenge screen these steps were not included because they were logged in my MFP diary (automatically by the Polar app).

My question is this: While I can understand that FitBit Challenge Rules will not count steps from an activity that user manually adds either through the FitBit dashboard, why does it take away from valid steps added by FitBit device that happen to coincide with activity that synched from another app/device. That is double dipping in the highest form. It should only not count synched/manually added steps.

SOLUTION: Don't synch your FitBit with MFP if you want to compete in challenges....

So endeth the painful lesson.

[littlebtau]

Thats exatly what mine is doing. It is showing correctly on my app but different amounts int he challenges even though they are in the same time zone and neither of the two challenges are the same step count as my actual step count

It is driving me nuts trying to sort out why. I have delinked and re linked everything . Ihave re started my fitbit Charge.

Any my heart rate and sleep are no longer tracking either

[Walt001]

I have the same isue regardless of time zone. Only about a third of my steps show up.

[Walt001]

Yep, I'm having the same problem.

[Smjacobs81]

this happens to mine all the time. is there any other reason besides what has been mentioned. im in the same time zone, ive reset, ive re started, ive logged out and back in, ive turned blue tooth off and on. nothing works. 

[Weatherjd]

Me too! I'm in 3 challenges and my steps only updated 2 of them. The other one says "0"

[JuneN.]

What I notice was when participating in a challenge your step will not sync if you put your fitbit watch on exercise mode like walking, running or treadmill. You have to keep your watch on the normal mode for adding steps for your challenge.