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Steps on Charge 3 and app are different

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‎03-01-2021 01:59 - last edited on ‎03-01-2021 03:02 by Fitbit Moderator

‎03-01-2021 01:59 - last edited on ‎03-01-2021 03:02 by Fitbit Moderator

I had a Charge 2 but my friend gave me her Charge 3 as she got a Versa. I updated everything, disconnected it numerous times, cleared everything, synced manually and the steps are still different on the watch to the app, its really annoying. Any suggestions?

 

 

Moderator edit: subject for clarity

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‎03-01-2021 03:04

‎03-01-2021 03:04

Hello @Regina88, welcome to the community forums! Thank you for the information and the troubleshooting steps you've followed prior to posting!

 

I was told by our Support Team that you contacted them. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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