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Steps that helped me to bring back my Charge 4 to life

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‎06-07-2023 13:07 - last edited on ‎06-08-2023 05:57 by Fitbit Moderator

‎06-07-2023 13:07 - last edited on ‎06-08-2023 05:57 by Fitbit Moderator

I had this problem and tried EVERYTHING mentioned on the other posts.

I finally got this working. My steps:

- Shut down your phone. Keep it shut down for a while and restart.

- Restart the device a few times by holding down the left button for 10 seconds.

- Uninstall and reinstall the Fitbit app on your phone

- Clear all user data from your watch (swipe left, go to settings -> about, then in the bottom there is clearing the data)

- Clear all user data and connected devices from your Fit bit app

- Clear all data from Bluetooth regarding Fit bit

- Restart your phone a few more times

- Restart the device a few more times

- Try reinstalling the app, then pairing the device

- Don't care that it says "Download or update the Fit bit app to set up" on your watches screen. It means nothing.

Then it may just magically start working. This happened to me after trying literally 10 times doing the same thing over and over again, just restarting a few times in the middle.


Moderator Edit: Clarified subject

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‎06-08-2023 05:59

‎06-08-2023 05:59

Hello there, @hyyryel. Welcome to the Fitbit Community Forums. Thanks for sharing the steps that worked for you. I'm glad to hear you're back on track. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


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