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Still losing active minutes on the Fitbit app

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‎03-01-2021 11:19 - last edited on ‎03-02-2021 03:13 by Fitbit Moderator

‎03-01-2021 11:19 - last edited on ‎03-02-2021 03:13 by Fitbit Moderator

Hi, is anyone else still losing their active minutes when syncing with the app? This is happening every day now 😔

Ive updated the app & re-started my charge 2 but it’s still happening & getting very frustrating 

 

 

Moderator Edit: Clarified subject

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‎03-02-2021 03:13 - last edited on ‎11-04-2025 10:05 by Fitbit Moderator

‎03-02-2021 03:13 - last edited on ‎11-04-2025 10:05 by Fitbit Moderator

@Jude_77 It's great to see you in the Community! 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-02-2021 03:23

In response to AlvaroFitbit

‎03-02-2021 03:23

Thank you, I hope it soon gets sorted. I’ve just got back from a walk & did 11,800 steps but 15 minutes later my steps have gone down to 10,000 😔 I just hope it keeps my active minutes! 

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