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Strange white lines across the Charge 3 screen

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‎11-30-2020 15:10 - last edited on ‎12-01-2020 03:20 by Fitbit Moderator

‎11-30-2020 15:10 - last edited on ‎12-01-2020 03:20 by Fitbit Moderator

I have suddenly had random white lines going across the screen of my Charge 3. I have seen a few other people with the same issue, and followed some advice given to others like restarting the device, and "clear user data". And I can't seem to get rid of the lines on the screen. My wife for this for me for a birthday present in July, so obviously not that long and it should last longer than 5 months. We have the original box and the receipt for the band. Can you please advise me if there is anything I can do to fix this before I return it to the shop I purchased it from? I have a photo for reference, that I can send in an email, but I can't work out how to upload to this post.

 

Thanks

 

 

Moderator Edit: Clarified subject

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‎12-01-2020 03:23 - last edited on ‎04-30-2025 10:56 by Fitbit Moderator

‎12-01-2020 03:23 - last edited on ‎04-30-2025 10:56 by Fitbit Moderator

@Royalsdave Thanks for stopping by!

Sorry to hear that your Charge 3 screen is showing lines across its screen and thank you for troubleshooting this issue. Since the issue persists and to save you some time I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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